Session type:


Presented by:

Ryan Dunn

Department for Work and Pensions

Celine McLoughlin

Department for Work and Pensions

Session time:

07 Mar 14:00 15:00

Session duration:

60 minutes

About the session

Government transformation increasingly involves intersecting initiatives. We present and discuss our simple frameworks for co-ordinating and maturing data capability, service delivery, and operating models amidst competing organisational priorities. 

Our frameworks facilitate a shared understanding of the ecosystem, building blocks, and information flow needed to make sure the data is available and fit for purpose for everyone who needs it.

Our experiences across multiple transformation programs provide valuable insights into the challenges, opportunities, and practicalities of addressing common service design challenges.

Participant takeaways:

  • For those in design and product roles, a greater understanding of what you don’t know about data and why being comfortable with what you don’t know is crucial 
  • For those in data roles, why staying close to the service and the users help you achieve outcomes that deliver the most value

Regardless of whether you are currently in data or design

  • Knowing what questions you need to be asking to help you build the data capability that is right-sized for your service
  • Recognising the value of working with the other discipline 

About the speaker(s)