How a service designer can contribute to accessibility

Theme: Accessibility

As a service designer working in government, do you know how to ensure your service and the way you design is accessible? What is specific to your role in the team?

In this session, Stéphanie will cover:

• How guidance for the service designer role was created for the DWP (Department for Work and Pensions) accessibility manual
• What to keep in mind for an end-to-end service, across multiple channels
• Practical ways to ensure your mappings, other outputs and your design communication are accessible
• How to run accessible sessions while designing with your team, stakeholders and other participants
• Where to learn more

Participant takeaways:

• A better understanding of what is expected of a service designer working in government to make their service accessible
• Know how to ensure that the way they work, communicate and design with others is also accessible so they include and engage with all the stakeholders
• Improve their practice and the way they create and communicate their mapping and other outputs

This session is for:

This session will be of interest for people working in government in a service design role in particular, whether they are knowledgeable about accessibility or not.