About the session
Over the last five years Innovation Unit has been using service design to grow Living Well Systems around the UK to improve mental health outcomes for people.
We work at every level of the system by creating collaborative structures - from integrated system leadership at strategic and operational levels, to co-design spaces, prototyping teams, and grass roots community networks.
We want to share our learning with fellow travellers, so others can use design as a hopeful and strategic tool to imagine better futures and unite people in their creation.
Participant Takeaways:
Themes:
Service Design, Whole system change, Mental Health , Social change at scale
About the speaker(s)
Ella Walding
Ella is the Head of Service Design at Innovation Unit and believes that design can be transformative in offering hope to those that face tough challenges. She has a particular interest in using service design to achieve social justice by redesigning system boundaries and social structures. She has led teams and supported leaders across mental health, children's social care, justice and local and central government.
She is currently working on Living Well Derbyshire - a three-year programme to reimagine community mental health support across eight localities through the creation of new teams, networks, community support, collaborative structures and person-centred holistic practice. She has also helped to grow Living Well systems across the UK and used design to improve outcomes for people.
Ella is experienced in using service design to make changes in complex systems and grow the conditions, mindsets, capabilities and structures that enable transformation change to happen. Other projects she has led include:
Ella has also supported the launch of an in-house new Innovation Unit Design Academy to provide high level design skills, confidence and experience for professionals working in social innovation and public service transformation.
Pronouns: She/Her
Aviv Katz
Aviv joined Innovation Unit as a Service Designer in 2009 and led its service design studio for a number of years before becoming a Senior Associate in 2017.
Recently, he has been immersed in the transformation of community mental health systems, applying Living Well UK principles to systems including Great Manchester and Derbyshire.
Aviv specialises in service and system design, research and creative facilitation of social innovation. He has coached leaders and led teams, working across health, social care, justice and local government. As an SDN Accredited Service Design Master, Aviv leads the Innovation Unit’s Design Academy, a one-year course for emerging leaders in design-led innovation methodologies.
Other projects have included research and concept development for the new build of Moorfields Eye Hospital, service design of St John’s Ambulance Young Responders programme, service improvement of My Care My Way, an innovative service that proactively manages the health of elderly patients, and supporting innovation projects at the Smithsonian Institution in Washington DC, Groote Schuur Hospital in Cape Town and UCLPartners in London. Previously, Aviv worked for Engine Service Design and the Design Council.
He was head of design for Year Here, a former jury member of the international SDN Service Design Award, guest editor of Touchpoint magazine and visiting lecturer at Shenkar College of Engineering and Design.
Pronouns: He/Him