Plenary: Thoughts from the first half of the day

Session type:

Discussion

Presented by:

Sophie Dennis

Human-Centred Design & Customer Experience Leader

Session time:

07 Mar 13:45 — 14:00

Session duration:

15 minutes

About the session

Join us for a short interactive session to share our thoughts and takeaways from the first half of SDinGov: Virtual.

This session will provide a space to actively reflect on the sessions you've attended this morning, and gain insights from the sessions you didn't get a chance to participate in.

This session:

Includes interaction
Has no number cap

About the speaker(s)

Sophie Dennis

Sophie has over 20 years of experience leading strategic service and product design across the NHS and public sector, helping define how we use design to radically improve public services. She is passionate about the potential of human-centred design to transform how we tackle complex problems. She works with organisations who want to increase the impact and effectiveness of their products and services by working in more user and customer-centred ways.

She is chair of the international Service Design in Government conference and has previously worked for the UK Health Security Agency, NHS Digital, Department for Work and Pensions, Land Registry, Public Health England, Office for National Statistics and Bristol City Council.

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