Trust in Government goes both ways

Governments operate from a place of mistrust. By default, we treat everyone we serve as if they are trying to defraud us, until they prove to us that they are “safe” by performing certain behaviours. They are, in essence, guilty until proven innocent.

But what if we defaulted to trusting people? This talk will explore how designers and researchers can help move the dial on trust. We’ll use real world examples to show where we’re going wrong and demonstrate how designers at every level can help their organization build up their “trust muscle”

It's not going to be easy or comfortable -we’re talking about shifting power, taking risks and asking hard questions - but it could change everything.
 

Participant Takeaways:

• A useful re-framing of how we think about trust in government
• Ideas for influencing the trust culture in service delivery teams
• Examples of how to build more inclusive services that make people feel trusted and empowered
• A rally call for more participatory methods and lived experience in government

Themes:

Service Design, Co-Design, Lived Experience, Trust, Government