When service design is wanted in theory but doesn’t land in practice: a coaching approach to making it work

Themes: Democratising the practice | Working in complex systems | Culture, leadership and ways of working | Collaboration and participation

Many government organisations are pursuing service-led transformation, yet still struggle to make it land. This is not because the work is wrong, but because organisations often don’t know how to work with service design in practice. 

This 90-minute interactive workshop explores the experience of service design being agreed in principle but constrained in reality, and how coaching techniques can help unlock participation, build shared ownership and support others to internalise service design mindsets, not just follow processes.

Participant takeaways:

• a practical understanding of how coaching supports service design adoption
• recognition of common organisational barriers to service design landing
• experience applying coaching tools to real challenges
• a personal action you can use to help service design take root in your organisation

This session: 

• includes interaction