Where limitation meets flexibility: using UCD in policy spaces

Hear how the Office for Digital Identities and Attributes (OfDIA) in the Department for Science, Innovation, and Technology (DSIT) built a public register of digital identity services for businesses and the public to check that the digital identity services they use are meeting government established rules and standards. This is part of the government’s initiative to promote the widespread use of digital identities across the UK. 
 
We explore the question of whether it is possible in government to take a user-centred approach to design when user needs clash with legislative requirements, security measures and evolving policy objectives?   
   
Whilst developing a service based on a Bill that is yet to pass, how do you manage unknowns, uncertainties, and dependencies, and still design a viable, user-centred service?  

Participant Takeaways:

• Principles we used in blending user-centred design and policy  
• The reality of designing and building services based on a bill that is yet to be passed into law  
• Principles on designing for “unknowns”  
• Case studies and real examples 

Themes:

User-Centered Design, Intersection of Policy, Design and Tech, Collaboration, Designing for trust, Designing to create efficiencies,  Systems thinking, Accessibility, Digital transformation, Design Process, Building services