Session type:


Presented by:

Amy Marie Phillips

Maritime and Coastguard Agency

Eve Loughton

Maritime and Coastguard Agency

Karthic Nair

Maritime and Coastguard Agency

Session time:

07 Mar 18:00 19:00

Session duration:

60 minutes

About the session

We hand the reins to the service owner, but how do we ensure they have the tools to keep their services tip-top when the multidisciplinary team moves on?

A case study and discussion about measurement, continuous improvement and discovery, roadmaps, backlog, and seeking funds. We’ll discuss three fundamental questions and consider how our design practice can move from getting through the next service assessment to providing a more holistic service for our service owners clients and colleagues.

Whether you are a consultant giving back a service or an internal service designer supporting your colleagues, this session is for you.

Participant takeaways:

  • Service owners come in more forms than just the ones with public-facing transactional service
  • Helping service owners measure their service
  • Helping service owners understand not only continuous improvement but continuous discovery
  • Helping service owners understand what is expected of them as service owners besides running the service

This session:

  • Includes interaction
  • Has a session number cap: 45 participants

About the speaker(s)